Unlike most corporate HR teams, human resources in the hospitality sector occur in a complex and fast-paced environment. This comes with some unique challenges.
For example, hospitality has one of the highest employee turnover rates of all industries. As a result, hiring and retaining skilled employees who can handle the pressure and delight your customers daily is difficult.
This constant change in staff requires continuous training of new personnel, from memorizing menus to customer service skills. This is time-consuming and reduces the opportunity to maximize and improve the customer's experience.
Keeping up with these many demands is an uphill task, even for the most experienced HR teams.
However, using the right HR software solves many of your HR teams' daily struggles.
Even if your restaurant's HR team consists of just you.
If you need to overcome the challenges of HR management while running a restaurant, you'll benefit from implementing reliable HR software. Here we'll explore the different features to look for in this software for the food service and hospitality industries.
Must-Have Features of HR software for restaurants
Want to know what to include in your HR software solution for the restaurant industry? Here are the essential features of the best restaurant HR software:
Web-based
This feature allows restaurant employees and managers alike to access the software from any internet-connected device. It eliminates the traditional concept of having information tethered to a desktop at the restaurant.
This means restaurant managers and others can access information from both within and outside the restaurant location.
Mobile app enabled
The best restaurant HR software comes with an app for employees to further improve restaurant operations. Employees can quickly request sick days or submit other time off requests and follow up on their shift information through the app. This dramatically reduces filing for HR offices in busy restaurants. In addition, it makes relaying the information to the large workforce easier.
Legally compliant
The HR software must be created with federal, state, and local rules and regulations in mind. The information must be collected and stored in a way that complies with all legislation the government sets.
For example, the software must comply with the Fair Labor Standards Act, which requires all employee records to be kept for three years.
Integrated modules
Integrating different HR modules reduces the re-entry of tasks such as processing payroll, managing time clock and attendance stamps, etc. For instance, when onboarding and payroll modules are integrated, information input in onboarding automatically gets updated in the payrolls.
Important integrated HR software modules
With the help of various software modules, you can experience the full benefits of comprehensive HR software, such as the ability to reduce labor costs by cutting hours managing time and schedules.
Here are some of the modules and the part they play in solving HR problems:
Payroll software
Making restaurant payrolls is very time-consuming and ripe for mistakes.
Restaurant payroll software makes payroll processing faster, easier, and more accurate. You can execute and manage your payroll on time, every time.
As a result, you'll benefit from reliable payroll and reporting that help you maximize the efficiency of payroll processing. You'll also better balance payroll and tax to further optimize payroll services.
Recruiting software
Recruiting software for restaurants reduces the time required to hire new employees. In addition, the software eliminates the paperwork because applications are filled out online.
It posts job vacancies on online job boards and has an applicant tracking system that vets all applications made and sorts them according to the skill set of the applicants.
Onboarding software
Initial forms can be filled out, submitted, and approved online instead of paper files. In addition, all newly hired staff's information is added to the software's database.
Employee scheduling software
Your HR software can also function as dependable workforce management software through time tracking and scheduling. Using this module, employees can enter their availability to pick up extra hours and swap shifts as easily as if they were checking an email. Managers then approve these changes online.
Manager self-service portal
Manager Self-Service enables company managers to access the information they need about their employees. For example, managers can review and approve PTO requests, recent benefits usage, and payroll.
They'll also be able to make benefits administration and other HR processes more efficient in the long term.
Employee self-service portal
The ideal HR software has a self-service portal that enables employees to log in from anywhere to view HR information or view and submit time off requests. This makes it unnecessary for employees to ask HR for help.
Restaurant employees can also view the information that applies to them anytime, anywhere, including retirement plans, employee benefits, and more. This further saves restaurant managers and employees time and effort.
Reducing turnover with HR software
Finding and retaining a good employee base in a booming restaurant business is challenging. Zamp HR offers the best HR software for busy restaurants looking to make their employees' lives easier.
Employees will have a more effortless time scheduling shifts, requesting PTO, accessing their benefits plan, and other tasks ordinarily handled by an HR representative (or by yourself).
